Tool for assistance in handling emergency calls. These may be 112 (or 911) calls or emergency calls that need to be handled internally. Quickly determine the user's location and follow up the emergency call.
When an emergency call is made, the caller’s location is determined (using the IP address).
(Direct-dial) number replacement by main number
(Direct-dial) number replacement by main number
The caller’s (direct-dial) number is replaced by the main number for the location in question (for fast communication with emergency assistance personnel).
Sent text message
Sent text message
A text message (with sound signal) is immediately sent to the handset of the Attendant for that location.
Direct call transfer
Direct call transfer
The call is transferred directly to the designated emergency assistance staff member on duty for the location in question (landline/mobile phone number).
CUCM
Skype - S4B
Asterisk