Global Telephone Directory

Functionalities

One view

PeterConnects Global Telephone Directory allows organisations of all sizes to create a compressive yet easy to use corporate telephone directory that can include employees, customers and partners giving the organization one view of the world it needs to connect with.

Up to date

Ensuring data is up to date and complete is a fast and reliable process, PeterConnects Global Telephone Directory can be automatically synchronised with all sources on a regular basis even as short as intervals of five minutes.

Web browser interface

The Global Telephone Directory is presented to the employees via a web browser which can be integrated into the organisation’s intranet.
The browser interface can be customised to the organisation’s needs including the ability to personalise the look with the company logo.
Customisation continues with the user interface where all style elements can be changed.

Multiple Sources

The actual directory can be composed from up to 30 sources and all common interfaces such as LDAP, ODBC, SQL, Exchange Soap and AXL/Soap (CUCM) are supported.

Faster call Handlingh

Fast and efficient, designed for Cisco and Microsoft means click-to-dial functionality allows calls to be set up automatically with one or two clicks.

Wide range of search options

Finding people fast is a top criteria to providing quality service to customers and partners.
PeterConnects Global Telephone Directory gives a wide range of search options including mobile telephone numbers while at the same time allowing customisation of the search criteria to fast-track operators even more so and support the way they like to work.

Caller identification

The ability to recognise a caller is key for relationship building and with PeterConnects Global Telephone Directory’s holistic caller identification technology this is made possible with all members of the corporate telephone directory including external parties such as customers and partners.

Employees status

Understanding an employee’s availability is essential to enabling a fast and efficient transfer of a call. With PeterConnects Global Telephone Directory not only is the status of the actual telephone visible but so is the employee’s presence status as it appears for Skype for Business or Cisco’s Jabber.

Cisco and Microsoft compatibility

Fast and efficient, designed for Cisco and Microsoft means click-to-dial functionality allows calls to be set up automatically with one or two clicks.
When used in conjunction with Cisco’s Unified Communications Manager even the location and office numbers of the employees can be displayed along with free flex working stations. PeterConnects Global Telephone Directory can also be shown and used as a source for caller recognition on Cisco IP Phones.

Functionalities

One view

One view

Up to date

Up to date

Web browser interface

Web browser interface

Multiple Sources

Multiple Sources

Faster call Handlingh

Faster call Handlingh

Wide range of search options

Wide range of search options

Caller identification

Caller identification

Employees status

Employees status

Cisco and Microsoft compatibility

Cisco and Microsoft compatibility

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Global Telephone Directory

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