In-House Paging

Alternative destination

If the called employee does not respond to a Meet-Me call within a user-defined time, the call is forwarded to an alternative destination.

The called employee is notified of the call via SMS texting and/or e-mail.

If responding too late, the called employee will be notified that the call has been forwarded to an alternative destination and asked if they also want to be routed to this destination.

Voice response

The caller can make calls in two ways.

• Callers who know the phone or pager number of the employee to be called, can make a direct Call-Me or Meet-Me call (different prefixes).
• If the caller does not pass the pager or phone number, an IVR menu will ask for the number. A call can also be forwarded to a pager if this has been set up for the called extension number.

Both the caller and the called employee will receive IVR menu messages (waiting information, call forwarding) during the entire call.

Meet-Me and Call-Me calls

When a Meet-Me call comes in, the pager of the called employee indicates that a call is waiting, along with the callback number. In case of a Call-Me call the pager display will show the number that the caller wants to be called back on.

Corporate telephone directory

If the caller does not pass the pager or phone number when making the call, the PeterConnects company phone list (from the Attendant) is used to add these numbers.

The company phone directory is compiled from various sources (Cisco Communications Manager, Active Directories, employee databases).