Manager/Assistant

Display on IP phone

Various statuses are clearly shown on the IP telephone, such as:

• the own status;
• the status of other members of the group;
• the number of logged-on replacements;
• the number of busy replacements.

The contents of this status line are variable.

Managing replacements

A call can be automatically forwarded to a number of replacements for the employee.

Calls can be forwarded based on:

• first available;
• longest available;
• a fixed sequence.

Setting reachability

Managing reachability and replacements
Users can set their own reachability and assign replacements while absent, busy, or unresponsive within a specific time.

Defining roles

The Manager/Assistant Switch allows employee groups to be defined that can handle each other's calls. All users can have an own role. Assistants, secretaries, managers, telephone operators and directors can be part of such a group.

Reporting missed calls

Reports missed calls on the IP phone. Both own calls and calls handled as a replacement. Can also be sent to own e-mail address.

Toolbar on PC

With the smart Toolbar one can use the PC to keep an eye on the phone availability of groups of employees. A single click allows access to various useful functions, such as: making a call; transferring; call pickup; changing the presence status of colleagues; placing messages on phone (only Cisco).

Within the Skype for Business environment the PeterConnects Toolbar is available as a plugin to the Skype-client:

Management via Internet

A number of reachability and replacements settings can also be set over an Intranet, such as:

• deleting and adding replacements;
• toolbar contents:
• changing the IP phone status line;
• adding/editing allowed callers for a particular status. 

Facilities for attendants

A user-defined setting determines whether or not attendants can override the Manager/Assistant routing. Attendants can see the current status of the Manager/Assistant users in the telephone directory.